faq

  • ACCOUNT/ LOG-IN
    • Q: I forgot my password. How do I log in?

      If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. You will be asked for your login email address to reset your password.

    • Q: Do you have a points program?

      We will be launching a loyalty program in the future. Stay tuned for details.

    • Q: How can I find my Order Status/Order History?

      You can find the status of a particular order and view your order history on the order status tracking page after logging in to your account.


      Upon shipment, your tracking number will also be displayed. To track your order, click the tracking number on the Order Status Page to view the delivery status of your order. Please keep in mind that some carriers take up-to 24 – 48 hours to update tracking information after the order has shipped.


      For more information or questions, please Contact Us or call Customer Service at 1-844-545-2500

  • NEWSLETTER
    • Q: DOES RENÉ FURTERER HAVE AN EMAIL NEWSLETTER?

      René Furterer sends an email newsletter several times a month. Members who are signed up to receive our newsletter will receive exclusive offers and promotions, helpful hair tips and a first look at new product launches.


      Rest assured, René Furterer will not share your contact information with third parties


      By Subscribing to the newsletter you will:


      • Receive special members only offers
      • Participate in online contests
      • Learn about which products best address your hair concerns
      • Enjoy a first look at new product launches

      To sign up: Simply sign-up via the Email Sign-Up box on the bottom of this page.

  • shipping information/ rates
    • Q: How do I qualify for free shipping?

      Orders $85 and over (excluding taxes) qualify for free ground shipping. For shipments under $85, there is a standard ground delivery fee of $6.00. Please see our shipping and handling information page for more details on shipping rates.

      Q: Do you ship to PO Boxes?

      Since our orders are shipped via FedEx Ground delivery, we cannot ship to PO Boxes.

      Q: Do you ship internationally?

      Products from the website are sold only in the U.S. 50 States and District of Columbia and cannot be shipped internationally.

      Q: What shipping options are available?

      We offer regular ground shipping (shipping time is 5-7 business days), 2-day shipping and overnight shipping. Orders received on Monday through Friday by 1 p.m. EST are shipped the same day. All other orders will be shipped the next business day.

      Orders
      Over
      To Standard
      Ground
      2nd Day Next Day
      $0 $84.99 $6 $15 $25
      $85 $149.99 FREE $20 $35
      $150 $349.99 FREE $30 $45
      $350 and above $40 FREE $55 $55.00
      Q: Can you ship dry shampoo or hairspray by overnight or 2-day delivery?

      Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations.

      Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations.

      RF products concerned:
      • René Furterer ASTERA fresh fluid
      • René Furterer LISSEA smoothing thermal spray
      • René Furterer NATURIA dry shampoo
      • René Furterer STYLE glossing spray
      • René Furterer STYLE vegetal finishing spray
      • René Furterer STYLE vegetal mousse
      • René Furterer STYLE vegetal strong hold finishing hair spray
      • René Furterer STYLE vegetal texture spray
      • René Furterer SOLAIRE protective summer oil
      • René Furterer VOLUMEA volumizing foam
      Q: Do you ship to APO/FPO/DPO military addresses?

      We do not ship to APO/FPO/DPO Military Addresses at this time.

  • RETURN/ REFUND/ EXCHANGE POLICY
    • Q: WHAT IS RENÉ FURTERER’S RETURN, REFUND & EXCHANGE POLICY?

      Since 1957, René Furterer has created every product with the upmost care and passion. Should you choose to return a product in unopened and sellable condition, we will happily refund the original credit card if returned to Customer Service within 30 days. Returns received after 30 days, and up-to 60 days after purchase, will be granted an online store credit or an exchange will be issued.


      You can return all items except the following hazardous products:


      • René Furterer ASTERA fresh fluid
      • René Furterer LISSEA smoothing thermal spray
      • René Furterer NATURIA dry shampoo
      • René Furterer STYLE glossing spray
      • René Furterer STYLE vegetal finishing spray
      • René Furterer STYLE vegetal mousse
      • René Furterer STYLE vegetal strong hold finishing hair spray
      • René Furterer STYLE vegetal texture spray
      • René Furterer SOLAIRE protective summer oil
      • René Furterer VOLUMEA volumizing foam

      *Only applicable for purchases made directly on ReneFurtererUSA.com. All returns and exchanges must include original receipt. Exchanges are not eligible for promotions. There are no cash refunds. All sale items are final sale – no exchanges or refunds.

  • tracking orders
    • Q: HOW CAN I TRACK MY SHIPMENT?

      For more information or questions, please Contact Us or call Customer Service at 1-844-545-2500

    • images
  • OUT OF STOCK/ INVENTORY
    • Q: HOW WILL I KNOW IF AN ORDER IS OUT OF STOCK?

      If an item is out of stock, it will state this on the product detail page. If you try to order more than what is available in inventory, you will get a message which states that the product is out of stock.

    • Q: CAN I BACK ORDER AN OUT OF STOCK ITEM?

      At this time, this functionality is not available. You will not be able to add Out of Stock items to your cart.

    • Q: HOW DO I KNOW WHEN AN ITEM WILL BE RESTOCKED ONLINE?

      If the products states it is Out of Stock, please visit us again soon.

  • GIFT CARDS
    • Q: DO YOU OFFER GIFT CARDS?

      Currently, we do not offer gift cards. We will be adding this option soon, so please check back on the site.

  • ORDERING/ CREDIT CARD ISSUES
    • Q: MY CREDIT CARD INFORMATION IS NOT BEING ACCEPTED. HELP!

      If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, call Customer Service at 1-844-545-2500

    • Q: I AM HAVING TROUBLE PLACING MY ORDER. HELP!

      Please call Customer Service 1-844-545-2500

  • SALES TAX
    • Q: WHY DO YOU CHARGE SALES TAX ON MY ORDER

      A company that is selling goods over the Internet and that has a presence in the state of delivery is required to collect sales tax on all taxable items regardless of method of order placement.

    • Q: WHICH STATES CHARGE SALES TAX?

      We are currently required to charge sales tax in the following states: New Jersey, Florida, Georgia, Maryland, Massachusetts, Missouri, North Carolina, Pennsylvania, Rhode Island, and Virginia

  • HAIR TYPES
    • Q: ARE YOUR PRODUCTS SAFE FOR COLOR TREATED HAIR?

      YES

    • Q: WHICH PRODUCT IS BEST USED FOR THINNING HAIR?

      TRIPHASIC, RF80 AND VITALFAN DIETARY SUPPLEMENTS


      TRIPHASIC and VITALFAN Progressive are designed to treat progressive thinning hair, which most commonly affects men. However, women can also suffer from progressive thinning hair.


      RF-80 and VITALFAN Sudden, Temporary are designed to treat sudden, temporary thinning hair that is caused by factors such as stress, imbalanced diet, or post-nursing.


      Once you have established what type of thinning hair you have, you can choose the appropriate treatment.

    • Q: CAN YOUR PRODUCTS BE USED ON AFRICAN AMERICAN HAIR?

      René Furterer can be used on ALL hair types and textures. We recommend you consult a salon professional to prescribe the best products for your hair and scalp type.

    • Q: I’M NOT SURE WHICH RENÉ FURTERER PRODUCTS ARE RIGHT FOR MY HAIR, CAN YOU HELP?

      Of course! Please reach out to our Customer Service team by Clicking Here or calling 1-844-545-2500 between 8:30am and 5pm EST Monday through Friday. Our knowledgeable team of haircare professionals will help find the right product for you!


      FYI: You can also take our Hair Analysis quiz to receive personalized product recommendations based on your hair type, concerns and lifestyle (COMING JAN. 2018

  • PRODUCT AVAILABILITY/ WHERE TO BUY
    • Q: WHY CAN’T I FIND A RENÉ FURTERER PRODUCT IN THE U.S. THAT I HAVE PURCHASED ABROAD?

      René Furterer is a French beauty brand with a wide catalog of hair care products. Only select hair care products are sold and available in the U.S.
      Browse PRODUCTS to view our complete retail offering in the U.S.

    • Q: WHICH RENÉ FURTERER PRODUCTS ARE AVAILABLE IN TRAVEL SIZE?

      Most items are available in Travel Sizes. Navigate to your product of choice and use the size dropdown to see if a travel size is available for that product. When navigating the website, you may also use the Filter Drop-Downs to filter products by Travel Size.

    • Q: HOW CAN I PURCHASE RENÉ FURTERER PRODUCTS FOR MY SALON?

      To discuss becoming an authorized René Furterer salon partner, please complete our APPLICATION FORM and an Account Manager will contact you. We look forward to learning more about your business and how we can work together.

    • Q: WHERE CAN I PURCHASE RENÉ FURTERER PRODUCTS?

      René Furterer products are sold in luxury salons throughout the US. Please refer to our SALON LOCATOR for the René Furterer salon nearest you.

    • Q: IS THERE ANY RISK OF BUYING PRODUCTS FROM NON-AUTHORIZED DEALERS?

      Yes, we’ve had reports of consumers experiencing adverse reactions to René Furterer knock-offs purchased from unauthorized dealers or gray-market sellers. Please use immense caution when buying from anywhere except ReneFurtererusa.com or authorized resellers.

  • dry shampoo specific
    • Q: How do you use Naturia Dry Shampoo to clean hair without water?
      1. Shake can well before use and in between sprays.

      2. Spray roots evenly holding can 10 inches from head.

      3. Leave product in for 2 minutes to allow it to soak up oil.

      4. Brush hair thoroughly until the powder is removed.

      5. Style as desired!

  • product freshness
    • Q: What is the shelf life of René Furterer products?

      The shelf life is 3 years.

    • Q: How long will my product stay fresh once opened?

      Each product has an icon on it (which looks like an open jar) with the number of months the product stays fresh once opened.

  • animal testing/safety/ecological
    • Q: Does René Furterer test on animals?

      René Furterer does not perform animal testing on any of our products. Our parent company, Pierre Fabre, is dedicated to developing alternative methods to animal testing. Our final product's tolerance and effectiveness are evaluated in-vitro (laboratories) and in-vivo (on volunteer individuals).

    • Q: Are René Furterer products organic?

      Organic means a product contains all-natural, non-synthetic substances that are grown without using conventional pesticides or fertilizer, biotechnology or radiation. René Furterer products are not certified organic; however René Furterer has developed internal standards to grow its plants under the strictest conditions which meet the same requirements as our medical drugs. Additionally, as a pharmaceutical company we combine natural ingredients with pharmaceutical ingredients for the best performance and safety.

    • Q: Are René Furterer products 100% natural?

      René Furterer's brand claim is not 100% natural. What René Furterer is concerned with is the production of highly advanced, safe and effective hair care products for the health of the scalp and hair. This is achieved by combining natural ingredients with the latest pharmaceutical ingredients. The main active ingredients, plant extracts, guarantee product effectiveness and are 100% natural, meaning they have not been altered by additives or preservatives.

    • Q: HOW CAN YOU GUARANTEE THE SAFETY OF YOUR FORMULA?

      All of our formulas and ingredients meet the rigorous standards demanded by the European cosmetics regulations and are in compliance with FDA requirements.


      In the process of selecting a component, we have a double requirement: first the safety, and second the efficacy of cosmetic properties to obtain the most suitable texture (touch, penetration, perfume ...).


      During their development, our products undergo numerous tests concerning bacteriology, compatibility between formula and packaging, tolerance, use etc.


      All ingredients used in our products are listed on our packaging, the description of the formulas follows the international standard INCI (International Nomenclature of Cosmetic Ingredients).


      French and European regulations require, for any product, the constitution of a technical dossier containing information on the formulation, packaging, conditions of use, etc.…


      In Europe, the safety of cosmetic end-products and ingredients is monitored by the SCCS (Scientific Committee for Consumer Safety), an independent body linked to the European Commission for the scientific assessment of the safety of consumer products.


      It evaluates any new scientific data that may change safety evaluation of cosmetic products and their ingredients. It also makes recommendations to adapt the Cosmetic Regulation to these new data.


      We scrupulously follow the recommendations of the SCCS and the European Commission for each ingredient used as a component of our products.


      Moreover, we conduct active watch of information about ingredients and adapt our formulas according to the evolution of scientific knowledge and opinions of the SCCS to ensure that our products offer the best safety and efficiency.


      If new scientific evidence raises legitimate questions about the safety of an ingredient, we will search alternative solutions and, if necessary, we will remove it from our products.

  • ingredients
    • Q: Are your products paraben free?

      Parabens are preservatives, which are partly used in our products to prevent bacterial contamination, therefore ensuring the protection of the consumer in daily handling of our products. Parabens are legally licensed for cosmetic means and their health safety and security are extensively documented. The Cosmetic Ingredient Review (CIR), an independent panel of physicians and scientists that review cosmetic ingredients, found parabens to be safe for use in cosmetics and the FDA states that consumers do not need to be concerned with the use of cosmetics containing parabens. However, René Furterer provides various products formulated without parabens.

    • Q: Do your products contain sulfates?

      Sulfates are surface active agents, commonly known as surfactants that are used as cleansing agents in shampoos. Sodium Laureth Sulfate is the surfactant incorporated in our products to create the lathering effect that helps cleanse hair more thoroughly by removing dirt and oil. Sodium Laureth Sulfate can only act as a skin irritant if you have a predisposition for it. Given the contact time for shampoos is relatively short, this does not present a problem for most people. It has not been proven that sulfates cause color to fade.

    • Q: ARE RENÉ FURTERER PRODUCTS HYPOALLERGENIC?

      René Furterer products do not claim to be hypoallergenic due to their high concentration of essential oils

    • Q: WHAT ARE THE PH LEVELS OF YOUR PRODUCTS?

      The pH levels of our products differ from item to item. Please Contact Us or reach out to our customer service team by calling (1-844-545-2500)

    • Q: DO RENÉ FURTERER PRODUCTS CONTAIN GLUTEN?

      René Furterer products are manufactured on equipment that also manufacture products that may contain Gluten. Therefore, all René Furterer products may contain traces of Gluten and cannot be classified as Gluten-free.

    • Q: DO RENÉ FURTERER PRODUCTS CONTAIN SOY?

      René Furterer products are manufactured on equipment that also manufacture products that may contain Soy. Therefore, all René Furterer products may contain traces of Soy and cannot be classified as Soy-free

  • INFLUENCERS/ SAMPLES/ COUPONS
    • Q: I AM AN INFLUENCER. HOW CAN I FEATURE RENÉ FURTERER ON MY CHANNELS?

      To be considered for René Furterer’s influencer program, please send an email to Social@ReneFurtererUSA.com with the following applicable information:

      • All links/ handles to social channels
      • Blog URL
      • Link to an example of sponsored content
    • Q: DO YOU OFFER SAMPLES?

      We offer complimentary samples in shipped orders depending on availability. Specific samples are not available for request and free samples included in outgoing orders are at the discretion of the company.

    • Q: DO YOU HAVE COUPONS?

      We periodically offer coupon codes which can be redeemed through www.renefurtererusa.com website only. Codes are shared with those who have opted in to receive email communication and follow our social media channels.

  • COUNTRY OF ORIGIN
    • Q: ARE YOUR PRODUCTS MADE IN THE US?

      Our products are produced in France with the exception of STYLE vegetal strong hold finishing hair spray and STYLE vegetal texture spray which are assembled in the U.S.